How soon can I expect my order?
For all stocked items, orders will be despatched within 3-5 working days from placing an order. Please check the delivery tab on the product page for more details.
For furniture items, the lead time is 4-6 weeks, For Lampshades, the lead time is 10- 14 working days, For framed prints the lead time is 5-14 days, as these items are hand crafted in our workshop on a bespoke basis.
Shipping times vary by delivery address. For delivery within the UK, it can take between 1-3 working days from dispatch. For delivery to Europe, it can take between 3-5 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch. Bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times.How can I track my order?
As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online.
Which countries do you deliver to?
We are able to ship to most countries, shipping cost can be calculated from the basket page or during the checkout process.
If no shipping cost can be calculated, please email email@example.com with the details of your order and we will manually calculate the shipping cost for you.
Which courier do you use?
UK parcels are sent via Royal Mail Tracked or DPD
International parcels are sent via UPS
How long does it take to get an order confirmation email?
If you recently placed an order, but did not receive an order confirmation email within an hour please check your spam or junk mail folder.
Can I exchange or return my purchase?
Your purchase can be refunded or exchanged if returned within 14 days of receipt. You as the buyer are responsible for the return mailing cost. We recommend you get proof of postage and use a trackable service. If you would like to do this please contact us via email and state whether you would like a refund or exchange and we will get back to you.
Cut fabric is non refundable.
Framed prints are made to order and non refundable.
Made-to-order products, cannot be returned or exchanged unless faulty. Should you decided to cancel your made-to-order fabric or furniture for any reason, a cancellation fee of 25% of the order price will be charged.