Returns
Returns & Cancellations
We hope you are delighted with your purchase. The information below explains how returns and cancellations are handled.
Unframed prints
If you change your mind about an unframed print purchased online, you may return it within 14 days of receiving your order.
To arrange a return, please contact us at studio@kittymccall.com within 14 days of delivery.
The print must be returned within 14 days of notifying us of your cancellation. It must be unused, undamaged and returned in its original packaging (or equivalent protective packaging) so that it arrives back in the same condition it was sent.
Unless the item is faulty or has been sent in error, you are responsible for the cost of returning the print. We recommend using a tracked service, as the item remains your responsibility until it has been safely received by us.
Once the print has been received and inspected, your refund will be processed to your original payment method.
Framed prints, fabric and other made-to-order items
The following items are made to order specifically for each customer and are not held in stock:
- Framed prints
- Fabric sold by the metre
- Furniture
- Any other bespoke or made-to-order items
If you wish to cancel one of these orders, please contact us as soon as possible. Once production has begun, we may be unable to accept cancellation.
As these items are made specifically for each order, returns or exchanges are only accepted if an item is faulty, damaged or where required by law.
Faulty or damaged items
Please inspect your order on arrival. If your item is faulty or has been damaged in transit, please contact us as soon as possible at studio@kittymccall.com, including photographs where appropriate.
Where a fault is confirmed, we will provide the appropriate remedy, which may include a repair, replacement or refund.
Returns of faulty items
Where a return has been agreed because an item is faulty, we will provide instructions on how to return it.
Order cancellations by us
Occasionally we may need to cancel an order before dispatch. If this happens, you will receive a full refund.
Your statutory rights
Nothing in this policy affects your statutory rights.