Returns

If for any reason you are not completely satisfied with your online purchase, you may return it for a refund, as long as it meets our returns policy as listed below. 

You have 14 days from receipt of your order. To advise us of your intention to return, please email support@kittymccall.com; after notice has been given, you have 14 days to return the item(s). 

Returns address

Kitty McCall

45 the old high street

Folkestone 

CT20 1RN

Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +44 (0) 1303 242147 or at support@kittymccall.com as soon as possible.

Please send the parcel via a signed for service and keep receipt for proof of postage.

Exceptions

Please note that cut fabric is non refundable.

Framed prints are non refundable.

Please note made-to-order products, cannot be returned or exchanged unless faulty.

Should you decide to cancel your made-to-order fabric or furniture prior to despatch for any reason, a cancellation fee of 25% of the order price will be charged

This does not affect your statutory rights.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Cancellations

We may cancel an order at any time before delivery.