- Returns Policy
Giclée print called The Hideaway featuring a contemporary Palm Springs home with red door; framed by palm trees, abstract mountains, and ombre tinged skies.
We offer the "Hideaway" print in four sizes, with options for framing
- Digitally titled and signed
- A4 UNFRAMED measures 297 x 210 mm or 11.69 x 8.27 inches
- A4 FRAMED measures 327 x 240 mm or 12.87 x 9.44 inches
- A3 UNFRAMED size print measures 420mm x 297 or 16.53 x 11.69 inches
- A3 FRAMED measures 450mm x 327 or 17.71 x 12.87 inches
- 50x70 UNFRAMED print measures 700mm x 500mm or 27.5 x 19.50 inches
- 50 x 70 FRAMED print measures 740mm x 540mm or 29.13 x 21.25 inches
- A1 UNFRAMED print measures 841mm x 594mm or 33.11 x 23.39 inches
- A1 FRAMED print measures 887mm X 640mm or 34.92 x 25.19 inches
- Paper: 189gsm Enhanced matte fine art paper
- Framing: Please allow 5-7 working days for framed prints ( UK )
- Framing: Please allow 7-14 working days for framed prints ( International )
If you are purchasing a framed print please read or framing guide. All our frames are made with crystal clear plexiglass, we believe they are safer and will preserve artwork and frames much longer than glass. As our frames are made to each customer's order they are non-refundable.
If you need any help please email
For all stocked items, orders will be despatched within 3-5 working days from placing an order.
For furniture items, the lead time is 4-6 weeks, For Lampshades, the lead time is 10- 14 working days, For framed prints the lead time is 5-14 days, as these items are hand crafted in our workshop on a bespoke basis.
Shipping times vary by delivery address. For delivery within the UK, it can take between 1-3 working days from dispatch. For delivery to Europe, it can take between 3-5 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch. Bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times.
COUNTRIES TO WHICH WE DELIVER.
We are able to ship to most countries, shipping cost can be calculated from the basket page or during the checkout process.
If no shipping cost can be calculated, please email email@example.com with the details of your order and we will manually calculate the shipping cost for you.
International customers please note that All prices are exclusive of any local taxes and import duties which may be due. Please note that you may be required to pay any such taxes and duties before the authority releases your goods to you. Kitty McCall cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.
All our items are handmade with great care and we hope you are delighted with your order. However If you are not satisfied with your purchase, please email us at firstname.lastname@example.org as soon as possible and return it to us, in its original condition within 14 days to:
45 The Old High Street
Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.
Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +44 (0) 1303 242147 or at email@example.com as soon as possible.
Please note that cut fabric is non refundable.
Framed prints and Lampshades are non refundable as they are made to your order.
Please note made-to-order products, cannot be returned or exchanged unless faulty. Should you decided to cancel your made-to-order fabric or furniture for any reason, a cancellation fee of 25% of the order price will be charged
This does not affect your statutory rights.
Any returned item that is received by us more than 14 days after the date of purchase will be not be accepted.
We may cancel an order at any time before delivery.