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For all stocked items, orders will be despatched within 3-5 working days from placing an order.
For furniture items, the lead time is 4-6 weeks, For Lampshades, the lead time is 10- 14 working days, For framed prints the lead time is 5-14 days, as these items are hand crafted in our workshop on a bespoke basis.
SHIPPING TIMES
Shipping times vary by delivery address. For delivery within the UK, it can take between 1-3 working days from dispatch. For delivery to Europe, it can take between 3-5 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch. Bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times.
COUNTRIES TO WHICH WE DELIVER.
We are able to ship to most countries, shipping cost can be calculated from the basket page or during the checkout process.
If no shipping cost can be calculated, please email support@kittymccall.com with the details of your order and we will manually calculate the shipping cost for you.
International customers please note that All prices are exclusive of any local taxes and import duties which may be due. Please note that you may be required to pay any such taxes and duties before the authority releases your goods to you. Kitty McCall cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.
We are unable to deliver to P. O. Boxes or BPFO addresses. We do not ship to hotel or forwarding company addresses.
Returns Policy
All our items are handmade with great care and we hope you are delighted with your order. However If you are not satisfied with your purchase, please email us atsupport@kittymccall.comas soon as possible and return it to us, in its original condition within 14 days to:
Kitty McCall 45 The Old High Street Folkestone CT20 1RN
Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please include original packaging where possible.
Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +44 (0) 1303 242147 or at studio@kittymccall.com as soon as possible.
Exceptions
Please note that cut fabric is non refundable.
Framed prints and Lampshades are non refundable as they are made to your order.
Please note made-to-order products, cannot be returned or exchanged unless faulty. Should you decided to cancel your made-to-order fabric or furniture for any reason, a cancellation fee of 25% of the order price will be charged
This does not affect your statutory rights.
Any returned item that is received by us more than 14 days after the date of purchase will be not be accepted.
Cancellations
We may cancel an order at any time before delivery.
